We gladly accept returns and/or exchanges on unused merchandise. The products must be in the original packaging with the safety seal still on.
It is your responsibility to check all items Upon Receipt for defects, miss-matches, and size.
Returning Defective Items:
You must notify Angels n’ Dudes within 2 days of receipt of the Damaged or Defective Items for return authorization. We do not accept any returns or exchanges without prior email notification.
Items returned for exchange with authorization will be subject to a 30% restocking fee and all shipping charges. No exceptions.
Please return orders in their original form and packaging. We must receive the returned item within 14 days from the day we received the email notification. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Incorrect Orders Received:
If an item you ordered is received as the incorrect item due to an error on behalf of Angels n’ Dudes, we will either credit your account or send replacement with your next order. If upgraded shipping is required you will be responsible for the additional upgraded charges.
We do not upgrade shipping for replacements, we will ship ground and further upgrades in shipping is at your expense.
In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred, in addition to the restocking fee.
Shipping charges quoted are for ground shipping to the continental USA.
The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
We currently offer free shipping** on all orders to the contiguous USA. Once you place an order with us, expect the shipment to be shipped within 1-2 business days. Angels n’ Dudes uses UPS Ground and USPS Priority for all deliveries. UPS Ground averages 1 business day in the Northeast, 3 days in the MidWest and up to 5 days to destinations on the West Coast. We try to ship most items the same business day for orders placed before 12pm EST.
We ship FAST!
Most orders are shipped out in 1-3 days. Please be advised that international orders may take up to 2-3 business days to process. You will receive an email when your order has been shipped. This email confirmation includes a link to the online tracking number and a copy of your invoice.
Canadian Shipping Information:
Shipping charges are calculated when you proceed to check out from the shopping cart. These charges are based on the number of items and the US dollar value of an order. In addition to these shipping charges, packages shipped to Canada may be subject to a brokerage fee that will be collected at the time of delivery by the carrier. These charges are an additional: $5.00 for USPS Priority Mail (delivered by Canadian Post), $8.00 for USPS Express Mail (delivered by Canadian Post), $25.00 for UPS, and $35.00 for DHL.
Orders shipped to Canada that are valued over $20.00 may be subject to an import tax of up to 20%, depending on the providence. If applicable, the tax will be collected upon delivery.
We do offer shipping services for international orders.
PLEASE NOTE — you are responsible for duties and taxes imposed by your country. For U.K. customers — the administrative fees and duties that you can expect to pay upon receipt average £ 16 – 20.
Shipping Damage Claims
Every effort is made to ensure your order arrives safely after it leaves us. While the frequency of damaged packages is low, in the event that one of our products is delivered in a damaged state, Angels n’ Dudes must be notified within 48 hours of receipt of package. Please check your shipment thoroughly upon receipt for damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as “Damaged Packages” before signing. We will make sure all damaged items are replaced in an expedient manner. Failure to notify Angels n’ Dudes within 48 hours of receipt of package will result in denial of the claim and will be the sole responsibility of the recipient.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Angels n’ Dudes reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
If you have created an account with us, you may check on the status of your order by clicking on Login on the top of the page. You will be asked to enter your username and your password to retrieve the status of your order.
*Prices are Subject to Change without Notice*
**Minimum $50 purchase required.